Updated March 27, 2021

In an effort to help mitigate the spread of the Coronavirus Pandemic, we are asking that patients and staff alike, follow the advice of the Alaska Department of Health and Social Service AlaskaDHSS and the Center for Disease Control and Prevention CDC.GOV. Click on these trusted websites for up to date information.

As of August 5, 2021, due to the recent increase in COVID cases, many of our providers at Willow Medical & Wellness have gone back to Telemedicine only. Some of our providers will continue to offer the option of in-person visits, but masks will be required during your appointment. All of our providers are still available for appointments via telemedicine. Please call us to discuss which options your provider is offering.

Unvaccinated individuals may be allowed in-person visits on a case by case basis. We ask that you discuss this with your provider first, as our staff will need confirmation from your provider prior to scheduling an in-person visits for you.

Telephonic appointments can be arranged under special circumstances such as with Medicare patients or individuals that do not have access to telemed technology. We encourage you to keep your appointments as your mental health is an absolute priority to us, especially during this pandemic.

The True North TMS team has resumed TMS treatments as of May 4th, 2020 with strict safety protocols in place. Dr. Telford is also available to be seen via telemedicine when appropriate.

Please call us at 907.222.0753 and we will do our best to continue to provide you the best care possible during these ever changing times.

Please review our current policies and procedures  at Willow Medical &Wellness for COVID-19 mitigation as of April 2021:

  • We are currently offering FULLY vaccinated patients (defined as "2 weeks since your last dose recommended for your vaccine") the option between in-person or telemedicine appointments.
  • Please confirm in-person visits verbally with our staff and fill out a COVID Questionnaire and Waiver Form within 24 hours of EVERY in-person visit. This form can also be found in CLIENT FORMS.
  • Please call us from the parking lot upon your arrival for your appointment. Our staff will call you to let you know when your provider is ready for you to enter the Lobby.
  • Please no family members or guests allowed unless specifically approved by your individual provider due to clinical necessity.
  • Hand Sanitizer will be available for you at the entry or you may wash your hands with soap and water in our Lobby facilites.
  • We ask that you wear a mask at all times.
  • Your temperature will be taken by your provider upon entry.
  • Please maintain 6ft distance with other clients/staff to the extent possible.

For your protection and safety, we are taking measures to screen patients at risk or with active symptoms of COVID-19. We have installed UV filters in our Central HVAC system. We have additional HEPA/UV filters through out the building. We have created a socially distanced Lobby area and removed magazines. There will be no beverage/snack service for the time being. We have implemented routine cleaning protocols to ensure that frequently touched areas are sanitized and cleaned. We have made our intake and check-out process as touchless as possible. All of our forms can be filled out online.

Thank you for your cooperation as we work towards bringing patients back into the office safely!

For strategies to deal with Stress and Anxiety in Face of COVID-19 please visit:

  1. Managing Stress and Anxiety/COVID-19
  2. GUIDE: Living with Worry and Anxiety Amidst Global Uncertainty by Dr. Whalley & Dr. Kaur
  3. Tolerance for Uncertainty: A Covid-19 Workbook by Dr. Sachiko Nagasawa

In an effort to help mitigate the spread of the Coronavirus Pandemic, we are asking that patients and staff, to follow the advice of the Department of Health and Center for Disease Control.

If you are


any of the



Person with a fever


Person coughing into his hand


Person exhaling and holding hand to his chest

Shortness of Breath

Person with a sore throat

Sore Throat

Person holding a hand to his aching forehead


...such as fever, cough, sore throat, difficulty breathing, muscle aches, headache, shaking chills, new loss of taste or smell, OR have been exposed to a COVID-19 positive individual, call your primary care provider for COVID testing referral.

COVID-19 Traveler Information

Information, health mandates, and advisories for anyone traveling to Alaska from the lower 48 and international destinations.

Please practice precautions to keep our community healthy

Two hands with a drop of water
Wash Your Hands
Wash your hands frequently and wipe down high touch surfaces.
Two people with space between them
Social Distancing
Practice social distancing by staying at least 6 feet away from others.
Person wearing a mask
Wear A Face Mask
Wear a face covering while indoors and whenever social distancing is challenging.
Two hands shaking with an X nearby
Avoid Close Contact
Keep your interactions with others limited while you travel. Keep track of your interactions and the places that you visit.
Map view of Alaska
Check Local Health Mandates
Check other local, borough, or state restrictions.

Stay calm, be kind, and take precautions to stay healthy. Collectively, we will do our best to keep each other safe and we will get through this together.

Thank you for your cooperation!

The staff at Willow Medical & Wellness and True North TMS
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