Patient Information


We provide courtesy billing for most insurance. Please call your insurance company before your first appointment to check if prior authorization is necessary.

As of February 16th, 2021, Willow Medical and Wellness is no longer in-network with United Healthcare. We will not be providing courtesy billing for United Healthcare or any of their subsidiaries (Optum/United Behavioral Health). If you have United Healthcare, please reach out directly to your insurance provider to learn the process for member self-billing as this  may vary depending on individual plans.

NO SURPRISES ACT: OMB Control Number [0938-XXXX) Expiration Date [01/01/2023]

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit or call [907-222-0753].

Billing Telemedicine during COVID-19

Most health insurances assure us that due to the COVID-19 Public Health Emergency  issued by the Secretary of Health and Human Services, Telemedicine appointments will be covered for as long as the state of emergency remains in effect. Telephonic appointments are allowed for Medicare patients only. We encourage all patients to call their individual insurers to confirm coverage as well.

We are hopeful that Telemedicine coverage will be an option moving into the future beyond the pandemic, but this may vary depending on individual insurers.

Medication Refills

Please allow 4 days for medication refills and be mindful that requests made after Thursday afternoon may not get done until the following Monday. You may also have your pharmacy send us an electronic refill request or contact us directly via message portal or phone.